Coates Carter, Chief Technology Officer, is a senior IT Engineer with over 20 years of experience in business process engineering, infrastructure and complex software development. Coates learned the value and challenges of operationalizing strategy with NeXT Inc., SCT (Sungard), the University of Richmond, and as a consultant to many other dynamic businesses. Coates received an M.S. degree in Information Systems from Virginia Commonwealth University and a B.S. degree from the Graduate School of Industrial Management at Carnegie Mellon University.